1. SHIPMENT

Shipping time depends on the type of delivery method chosen.

 

Cost of International delivery service is determined by the weight of the items ordered.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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2. RISK OF LOSS

 

All items purchased from jotus.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

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3. DEIVERY DELAYS

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While we make every effort to ensure timely delivery, we are not responsible for delays caused by the shipping carrier, customs inspections, or other events beyond our control. Estimated delivery times are provided for reference only and are not guaranteed.

If your order is significantly delayed, please contact us at cs@jotus.com, and we will assist you in tracking your shipment and working with the carrier to resolve the issue.

 

4. CONTACT INFORMATION

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Questions about the policy should be sent to us at cs@jotus.com

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